My wife and I recently purchased a CX-50 from World Car Mazda and had a great experience. Johnny was professional, helpful, and answered all of our questions throughout the process. He made the purchase easy and stress-free. We appreciate his excellent customer service and would recommend asking for Johnny if you’re shopping for a vehicle!
I had an amazing experience at World Car Mazda thanks to my salesperson Elliot . From the very first conversation, Elliot was patient, professional, and genuinely committed to getting me the best deal possible. I came in prepared and knowing my numbers, and Elliot never made me feel pressured or rushed. He worked hard to match a competing offer, got me into a 2026 Mazda3 Jet Black with window tint, GAP insurance, 12 free oil changes, AND World Car’s lifetime warranty — all at a payment I was comfortable with. He even took me on a test drive and made the whole experience fun and stress-free. You can tell he truly cares about his customers and not just making a sale. If you’re looking for a new Mazda, ask for Elliot. He will go above and beyond to earn your business and make sure you leave happy. I went from stressed about my car situation to driving home in my dream car the same day. Couldn’t be happier!
Excellent experience at World Car Mazda San Antonio. Mr. Hall and team provided my family and I fantastic customer service. They really paid attention to what I was looking for and did not pressure me to purchase anything. In the end we did purchase a vehicle and wanted to share our experience.
The first contact I had at World Car Mazda was a kind and helpful receptionist who gave me directions to the service center. I mentioned that I was coming from Boerne, and she ended the conversation with "have a safe drive". That kind of customer support meant a lot to me. I walked into the service area and met Zena, she helped me understand the timetable for repairs and maintenance. Throughout our initial conversation she was checking to see if I understood and was very thorough. She provided her phone number should I have questions and/or need anything. While my car was being serviced I decided to walk to North Cross Mall. Zena asked a gentleman to give me a ride to the Mall. He stopped at that point, in the middle of his lunch, and drove me there. Everyone was genuinely interested in doing thorough job and providing kind services and attention. I highly recommend this service center for vehicle maintenance and driving safety.
I had an excellent experience working with Aaron Benavidez. From start to finish, he was professional, patient, and incredibly knowledgeable. He took the time to listen to what I actually wanted and never made me feel pressured. The entire process was smooth, transparent, and stress-free. If you’re looking for someone honest who truly cares about their customers, I highly recommend asking for him. I would absolutely work with him again.
Didn't know buying a car could be so easy! Luis Valdez was my salesman and he made the process swift and easy and got me into a new car the same day. They even worked with my pre-approval, no hassle. These other dealerships make buying a car so unnecessarily hard but this was just easy!
Be careful with this dealership. I declined all add-ons, but they still added a $2,000 charge without my consent. I went back twice to have it canceled and was repeatedly told it would be removed. After 3 months, nothing has changed. This feels like a scam—you risk losing money if you buy a car here. Update : I tried calling Mazda corporate, and they said the dealership has not canceled the maintenance service. I also called the maintenance company, and they said the same thing. I have evidence that I went there twice and requested the cancellation, but everyone at the dealership lied.
Very poor customer service at this location. I recommend the new Braunfels location. It doesn’t matter who you call or who you deal with here they do not return calls. They sold us a brand new car that had damage on it and was in for repairs for over 2 weeks. We totally regret on so many levels coming to this location for our new car purchase. The are a very poor representation of Mazda USA.
Do not purchase any add-ons for your car. If you are looking to get service for your car at this dealership, after purchasing your car from a different dealership, they will not honor anything. The service here has been horrible. Based on one of their representatives, in order for this dealership to honor your add-on from a different dealership, they would need to review the contract you signed with the previous dealership. However, even when you show them the contract, they still do not honor it. You need to go through great links just to get good customer service. Unfortunately, if if you already purchased add-ons for your Mazda from a previous dealership, I would recommend trying a different Mazda dealership, even if you need to go all the way to Austin.
